SendMyVoice

Customer feedback QR code

A complaint you first read in a public review is hard to fix.

SendMyVoice puts a voice feedback form behind a QR code at your counter, and the answers come to you, not to a review site.

Free plan, no account to answer.

Use this template
sendmyvoice.com/r/k7f2q9

Step 1 of 3

How was your visit today?

Tap to record. Up to 2 min.

The questions

  1. 1

    How was your visit today?

    An open start. You'll hear what stood out, good or bad.

  2. 2

    What's one thing we could do better?

    Asks for one thing, so you know what to fix first.

  3. 3

    Anything else you'd like us to know?

    Room for anything the first two missed.

All three fit the free plan. The questions work in any form tool too.

Example answers

ML

Maria Lopez

Answered today at 10:42

  1. 1. How was your visit today?

    0:24

    The coffee was great, but we waited fifteen minutes for a table and nobody came over.

  2. 2. What's one thing we could do better?

    0:16

    A sign saying to order at the counter. We didn't know.

  3. 3. Anything else you'd like us to know?

    0:11

    The new pastries are really good.

Feedback you hear first
A complaint in a public review is there for everyone to read. SendMyVoice brings it to you first, while you can still fix it.
A QR code for the counter
SendMyVoice prints your form's QR code as a poster, table cards or stickers for the counter, tables or bags. For price tags and product labels, Corgiprint is a free label maker.
Then your Google review page
Good feedback is also worth a public review. On Pro, the form can open your Google review page after sending.
Every answer in one sheet
You can download every answer as an Excel or CSV file, with a transcript of each spoken answer.

Questions

How do I collect customer feedback with a QR code?

Put the QR code of a feedback form on your counter, tables or receipts. SendMyVoice makes the poster, table cards and stickers for you.

What is voice feedback?

Feedback given by speaking instead of typing. SendMyVoice keeps each spoken answer as audio with a transcript.

Is the feedback public?

No. Answers go only to your SendMyVoice account, not to a review site.

Can I ask happy customers for a Google review?

Yes, on Pro. Set your Google review page as the page to open after sending.

How many answers can I collect?

10 a month on the free plan and 200 a month on Pro.

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  2. 2What made you look for help now?
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A blank brief document often comes back half filled in.

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  5. 5What has to be in it, and what's off limits?
  6. 6When do you need it, and who signs it off?
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Testimonial form

A written testimonial request often gets one polite line back.

4 questions, answered by voice

  1. 1What was going on before you worked with us?
  2. 2Why did you pick us over the other options?
  3. 3What changed afterwards? Give an example.
  4. 4Can we use your name and this recording on our website?
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A rating scale gives you a score without the reason behind it.

3 questions, answered by voice

  1. 1What worked well?
  2. 2What was slow, confusing or annoying?
  3. 3If we changed one thing first, what should it be?
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Renting a vintage phone guest book costs $299 to $399, and there is one handset for the whole party.

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  1. 1Leave us a message: a wish, a memory or your best advice.
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A memoir book keeps the words, but not the voice telling them.

5 questions, answered by voice

  1. 1Where did you grow up, and what was your street like?
  2. 2What was your first job, and what did it pay?
  3. 3How did you meet the person you married?
  4. 4What do you know now that you wish you'd known at 25?
  5. 5What would you like your great-grandchildren to know about you?
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Exit interview

An exit interview in a meeting room gets polite answers.

6 questions, answered by voice

  1. 1What made you start looking for something new?
  2. 2What would have made you stay?
  3. 3How was the way your work was managed?
  4. 4What did you like most about working here?
  5. 5What should we fix before the next person starts in your role?
  6. 6Is there anything else you'd like to tell us?
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Event feedback

A post-event survey with ten rating scales tells you the average and not the reason.

5 questions, answered by voice

  1. 1What was the most useful part of the day?
  2. 2What would you change for next time?
  3. 3Was there a session you'd skip?
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Podcast listener questions

A listener question read out from an email loses the voice of the person who asked it.

4 questions, answered by voice

  1. 1Your first name, and where you're listening from
  2. 2What's your question for the show?
  3. 3Is there a story behind it?
  4. 4Can we play your recording on the show?
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Customer interview

A customer interview needs a call, and finding a time takes a week of emails.

5 questions, answered by voice

  1. 1What were you trying to get done when you started looking?
  2. 2What did you try before us, and why didn't it stick?
  3. 3What nearly stopped you from buying?
  4. 4What made you decide in the end?
  5. 5If you could change one thing, what would it be?
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A weekly check-in form turns into "fine, busy week" by the third Sunday.

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Voice auditions

Auditions sent by email arrive in six file types, with names like "New Recording 14".

4 questions, answered by voice

  1. 1Say your name and the part you're reading for
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  3. 3Now read it again, a different way
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Testimonial for coaches

Personal work is hard to sum up in writing, so a testimonial request often goes unanswered.

4 questions, answered by voice

  1. 1What was going on for you before we started?
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  3. 3Would you recommend working with me? Who would it suit?
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Hear complaints before they turn into reviews

Free plan, no credit card. No account to answer.

Use this template