A customer interview needs a call, and finding a time takes a week of emails.
This template is five questions answered by voice on a link, and SendMyVoice gives you the audio and a transcript of each.
Free plan, no account to answer.
Step 1 of 5
What were you trying to get done when you started looking?
Tap to record. Up to 2 min.
What were you trying to get done when you started looking?
The job behind the purchase. Often not the feature you'd guess.
What did you try before us, and why didn't it stick?
Your real competition, which is often a spreadsheet or nothing at all.
What nearly stopped you from buying?
The doubts your pricing page has to answer.
What made you decide in the end?
Words for your website, in the customer's own phrasing.
If you could change one thing, what would it be?
One thing, so you know where to start.
On the free plan (3 questions), use 2, 3 and 4. The questions work in any form tool too.
Maria Lopez
Answered today at 10:42
1. What were you trying to get done when you started looking?
I run a small cleaning company and I was losing track of which client had given us which key. I needed one place for that, and for who's booked where.
2. What did you try before us, and why didn't it stick?
A whiteboard in the van, then a shared calendar. The calendar was fine until we got to six cleaners.
3. What nearly stopped you from buying?
The price per user. I wasn't sure the part-timers needed their own logins.
4. What made you decide in the end?
The free trial. I set it up on a Sunday night and the team was using it on Monday without asking me anything.
5. If you could change one thing, what would it be?
Let me print a day's schedule. Two of my cleaners don't use phones for work.
What the customer was trying to do, what they tried before, what nearly stopped them, what made them decide, and what they'd change. Ask about what happened, not about the future.
Yes, for these questions. You lose the follow-up questions, but you hear from more customers, since there's nothing to book.
No. The link opens in a browser on a phone or laptop, with no account and no app.
3 on the free plan, 20 on Pro.
A long intake form gets skipped or answered in a few words.
5 questions, answered by voice
A blank brief document often comes back half filled in.
6 questions, answered by voice
A written testimonial request often gets one polite line back.
4 questions, answered by voice
A rating scale gives you a score without the reason behind it.
3 questions, answered by voice
Renting a vintage phone guest book costs $299 to $399, and there is one handset for the whole party.
2 questions, answered by voice
A complaint you first read in a public review is hard to fix.
3 questions, answered by voice
A memoir book keeps the words, but not the voice telling them.
5 questions, answered by voice
A card goes round the office and comes back with twenty lines of "Good luck!".
3 questions, answered by voice
An exit interview in a meeting room gets polite answers.
6 questions, answered by voice
A post-event survey with ten rating scales tells you the average and not the reason.
5 questions, answered by voice
A listener question read out from an email loses the voice of the person who asked it.
4 questions, answered by voice
A weekly check-in form turns into "fine, busy week" by the third Sunday.
4 questions, answered by voice
A birthday group chat fills with the same emoji forty times, and by next week it's buried.
3 questions, answered by voice
Auditions sent by email arrive in six file types, with names like "New Recording 14".
4 questions, answered by voice
Personal work is hard to sum up in writing, so a testimonial request often goes unanswered.
4 questions, answered by voice
Free plan, no credit card. No account to answer.
